Step 1: Account Management Team Gets You Started
The Account Management Team sets ServiceWear Apparel apart from all other workwear companies you or your departments have ever worked with.
This team develops a close working relationship with each department representative. They work together determining which products to use and ensure that the department has all of the support to improve service and reduce costs. Their goals are customer satisfaction and simplicity.
Your Account Manager provides all of these services for each department:
- Making product comparisons and recommendations
- Sending samples for evaluation and comparison
- Advising departments regarding stock and non-stock sizes
- Providing supplier information for vendor database
Pricing and Ordering
- Providing your agency with contract pricing for garments, embroidery, etc.
- Providing order forms or online ordering training
- Assisting departments with ordering fit sets for employee use
- Setting up garment customization in order management system by department
- Providing departments with emblem quotes if requested
- Serving as the primary point of contact for departments until account is open
- As department expert, interacting with the Customer Support Team after account is open
Step 2: Customer Support Team Keeps You Going
After your account is open, the Account Management Team provides all account details to the Customer Support Team, and they assume responsibility for your day-to-day order processing. The Account Manager is still available to your departments if they need to make a change in their program. Together, the Account Management and Customer Support Teams work very hard to exceed your expectations.
Rapid Order Confirmation
- Within two hours of an order being entered into the Order Management System, an Order Acknowledgement is sent to the designated contact at your agency.
- The Order Acknowledgement shows exactly what styles, sizes and services were ordered. The department will see what is available for immediate shipment and will have estimated shipping dates.
Privacy and Security
- We employ a secure server that encrypts all personal information, ensuring that the card information remains private and protected.
Ready to Learn More?
Find out more about how ServiceWear Apparel can help your agency or department save time and money on workwear procurement. Click here to complete our online form now.